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What an RSA is, and why you need one
An RSA is ongoing care for the systems you rely on every day. We manage and monitor your video servers, security cameras, and the software that ties them together. That includes scheduled software updates, firmware updates, and security patches that close gaps before someone tries to exploit them.
When you need help, our team is available during normal business hours to troubleshoot, answer questions, and coordinate repairs. Installation is only the start; Managing Services is how we help you get long-term value from the equipment we engineered and installed.
Remote support that saves the trip
Most issues never need a truck. When a camera, recorder, or setting can be fixed from our office, we connect with secure remote desktop software instead of rolling a technician to Milwaukee, Waukesha County, or across Wisconsin. You skip the trip charge and the wait.
The session is locked down: encrypted access, limited to the systems on your agreement, and used by our team during normal business hours. We see the server, apply the update or the setting, and confirm the cameras are recording—without leaving a door open for anyone else.
Keeping servers healthy
Video servers and recorders do not get to rest. They run day and night, the same way someone would wear out if they never stepped off a treadmill. Heat, storage cycles, and constant network traffic add up.
AdvaTech acts like the person who brings the water and the towel—routine check-ins, health reports, and maintenance that keeps the equipment from burning out. We watch disk space, recording performance, and hardware status so small issues are handled before they become outages.
Reinforced cybersecurity
Connected cameras and servers are only as safe as their latest update. Threats change, and unused ports or outdated firmware can be the weak spot someone probes first—like a burglar checking every door and window until one gives.
Under an RSA, we shore up those defenses on a planned schedule: verified patches, firmware aligned with manufacturer guidance, and configuration reviews that reduce exposure. The goal is simple—keep the bad actors out and your video evidence trustworthy when you need it.
Add-on services
Some sites need hands-on work beyond remote care. We offer optional add-ons that can be folded into your agreement or scheduled as needed:
Onsite camera cleaning
Dust, pollen, and Wisconsin weather dull lenses over time. We clean camera domes and housings on site so night images stay sharp and analytics stay reliable.
Law enforcement device testing
For agencies and departments we support, we perform structured bench testing on body-worn cameras, in-car systems, and related gear—confirming record, upload, and power behavior before equipment goes back into the field.
Managing Services and Remote Service Agreements are built for organizations that treat security video as operational infrastructure—not a one-time purchase. Whether you run a single location in Waukesha County or multiple sites across Wisconsin, AdvaTech Security pairs engineering and installation with the ongoing attention your systems deserve. Contact us to talk about an RSA for your servers, cameras, and software.